Radcomp Technologies builds strategic partnerships with companies to deliver top-notch IT support that will provide stability to take businesses into the future. Our dedicated team of IT professionals manage systems and troubleshoot issues to ensure our clients can work efficiently, all while minimizing business downtime. 
 
We are seeking a Client Account Manager that will be instrumental in developing and maintaining our client relationships and satisfaction. This includes regular check-ins (via phone, email or in person), visits and follow-ups with our clients as well as being involved in many meetings with our clients to help manage and track expectations on both sides.  The successful candidate will also work very closely with the service manager and the service coordinator to make sure that client issues brought to their attention are promptly and correctly resolved. In short, our Client Account Managers are the friendly face and non-technical individual that will keep in constant contact with our clients.

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WHAT YOU’LL DO: 

• Ensuring that all Radcomp clients are satisfied with the services provided through strong communication and expectation management

• Organizing and leading meetings with clients to discuss issues, new projects, or for periodic check-ins

• Holding service and project delivery groups accountable for the progress and completion of client requests

• Creating and maintaining client technical alignment reports with up-to-date information

• Assisting the Agreements Coordinator with the renewal / agreement alteration process 

• Proposing and presenting of new projects and value-added revenue opportunities

• Reviewing of service tickets for assigned clients to escalate issues identified to the Service Manager and Service Coordinator as needed

• Other duties as assigned

 

WHO YOU ARE: 

• Empathetic: You are empathetic to our client's situation and understanding their frustrations 

• Organized: You will need to be organized to increase productivity and maximize efficiency 

• Patient: You must stay patient when our clients don’t understand industry jargon 

• Curious: You are eager to learn and enhance your technical skills  

• Collaborative: You are willing to provide guidance to your fellow coworkers 

 

SHARE OUR CORE VALUES:  

• Dedication: We stick through the hard times and never give up on our clients, co-workers or ourselves. 

• Team Player: Together we stand. Alone we fall. Our ultimate responsibility is to do all we can to help our team members and to ensure that we’re meeting the needs of our clients.  

• Heart & Integrity: Our clients trust us to manage systems that control the livelihood of their business. We are passionate about the work we do and the people we serve. 

• Customer Relations: We make it a point to know each client personally. We are committed to listening and responding positively to their needs with the highest level of service and professionalism. 

• Positive Environment: We create a daily work life of opportunity, lightheartedness, equality, and open communication. We deepen our company culture and create a genuinely enjoyable atmosphere while acknowledging the full spectrum of what it means to be human and have an off day. 

 

Accommodation will be provided as requested by candidates taking part in all aspects of the selection process. 

 

WHAT WE OFFER... 

We offer one of the most diverse, competitive, and rewarding fields in the Columbia Gorge.  

• 100% employed paid health insurance for employee 

• 401(k) with matching retirement 

• Competitive hourly wage with OT opportunities 

• Paid time off  

• 7 Paid Holidays

• Partial cellphone reimbursement  

• Fully stocked kitchen 

• Access to company cars  

 

Job Type: Full-time