Radcomp Technologies builds strategic partnerships with companies to deliver top-notch IT support that will provide stability to take businesses into the future. Our dedicated team of IT professional's manages systems and troubleshoots issues to ensure our clients are able to work efficiently, all while minimizing business downtime. 

 
We are seeking a RAD Guru who will serve as one of our most experienced and advanced system administrators. This person must have extensive knowledge of Windows Server, Active Directory, virtualization, layer 3 networking and much more. This position is the highest escalation point and is often involved with engineering and project execution. RAD Gurus must be masters of multi-tasking and always willing to go the extra mile for our clients. 

 

As a RAD Guru you will be managing our clients’ networks. This is achieved by quickly resolving the most complicated, technical or most difficult incidents that our clients open tickets for. 

 

WHAT YOU’LL DO: 

• Provide tech support in person, over the phone or via remote access for issues related to computer systems software, hardware, patching, etc.  

• Be a top-level escalation point to solve or provide guidance on complex troubleshooting tasks 

• Take a leadership role in projects and client IT initiatives by conceptualizing and executing best-practice driven solutions 

• Provide root cause analysis and recommendations for solutions to ongoing issues 

• Tailor communication style and troubleshooting delivery to match knowledge or skill level of end user 

• Create documentation and provide feedback on existing documentation  

• Track and enter time quickly and accurately  

• Set up, configure and troubleshoot servers, computers, and networking equipment 

• Serve as part of an on-call rotation for after-hours support 

• Work in a flexible and collaborative manner 

• Ensure confidentiality and security of all information 

 

WHO YOU ARE: 

• Experience: Knowledge gained through working on business IT systems 

• Patient: You must stay patient when our clients don’t understand industry jargon 

• Empathetic: You are empathetic to our client's situation and understanding their frustrations 

• Organized: You will need to be organized to increase productivity and maximize efficiency 

• Leadership: You are willing to lead a team to complete a goal  

• Curious: You are eager to learn and enhance your technical skills  

• Collaborative: You are willing to provide guidance to your fellow coworkers 

• Google-fu: If you don’t know the answer you are an expert at using the right key words to find it 

 

SHARE OUR CORE VALUES:  

• Dedication: We stick through the hard times and never give up on our clients, co-workers or ourselves. 

• Team Player: Together we stand. Alone we fall. Our ultimate responsibility is to do all we can to help our team members and to ensure that we’re meeting the needs of our clients.  

• Heart & Integrity: Our clients trust us to manage systems that control the livelihood of their business. We are passionate about the work we do and the people we serve. 

• Customer Relations: We make it a point to know each client personally. We are committed to listening and responding positively to their needs with the highest level of service and professionalism. 

• Positive Environment: We create a daily work life of opportunity, lightheartedness, equality, and open communication. We deepen our company culture and create a genuinely enjoyable atmosphere while acknowledging the full spectrum of what it means to be human and have an off day. 

 

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. 

 

WHAT WE OFFER... 

We offer one of the most diverse, competitive, and rewarding fields in the Columbia Gorge.  

• 100% employed paid health insurance for employee 

• 401(k) with matching retirement 

• Competitive hourly wage with OT opportunities 

• Paid time off  

• 7 Paid Holidays

• Partial cellphone reimbursement  

• Fully stocked kitchen 

• Access to company cars  

 

Job Type: Full-time