SERVICE COORDINATOR

Radcomp Technologies builds strategic partnerships with companies to deliver top-notch IT support that will provide stability to take businesses into the future. Our dedicated team of IT professional's manages systems and troubleshoots issues to ensure our clients can work efficiently, all while minimizing business downtime. 

 
We are seeking a Service Coordinator who will be responsible for attaining maximum utilization of internal and field resources through daily dispatch of service requests. This person will be the key organizing force to ensure client satisfaction through proper follow through, triaging and managing of service requests and helping to manage client expectations. 

WHAT YOU’LL DO: 

  • Pre-process service requests as they arrive through email, manual entry, or direct customer input 

  • Schedule internal and field technical resources based on priority, impact, age and efficiency considerations 

  • Act as the single point of contact to the customer for all types of service requests 

  • Provide constant communication to our customers by keeping them informed of incident progress, notifying them of impending changes to the schedule or known outages/downtime 

  • Work with the Service Manager to coordinate all IT support groups to ensure maximum utilization of billable resources and to maximize effectiveness 

  • Tailor communication style and troubleshooting delivery to match knowledge or skill level of end user 

  • Serve as part of an on-call rotation for after-hours support 

  • Work in a flexible and collaborative manner 

  • Ensure confidentiality and security of all information 

 

WHO YOU ARE: 

  • Experienced: You have strong customer service skills developed through previous employment 

  • Organized: You are a master of organization, able to work on multiple priorities and/or projects simultaneously 

  • Patient: You maintain a levelheaded composure and sound judgement under stressful situations 

  • Empathetic: You are empathetic to our client's situation and understanding their frustrations 

  • Self-Motivated: You are driven to provide the best possible service to our customers 

  • Collaborative: You are willing to provide guidance to your fellow coworkers 

  • Metric-Minded: You will strive to improve response time to our clients, increase productivity of IT support resources and streamline escalation of service requests as needed 

 

SHARE OUR CORE VALUES:  

  • Dedication: We stick through the hard times and never give up on our clients, co-workers or ourselves. 

  • Team Player: Together we stand. Alone we fall. Our ultimate responsibility is to do all we can to help our team members and to ensure that we’re meeting the needs of our clients.  

  • Heart & Integrity: Our clients trust us to manage systems that control the livelihood of their business. We are passionate about the work we do and the people we serve. 

  • Customer Relations: We make it a point to know each client personally. We are committed to listening and responding positively to their needs with the highest level of service and professionalism. 

  • Positive Environment: We create a daily work life of opportunity, lightheartedness, equality, and open communication. We deepen our company culture and create a genuinely enjoyable atmosphere while acknowledging the full spectrum of what it means to be human and have an off day. 

 

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. 

 

WHAT WE OFFER... 

We offer one of the most diverse, competitive, and rewarding fields in the Columbia Gorge.  

  • 100% employed paid health insurance for employee 

  • 401(k) with matching retirement 

  • Competitive wage 

  • Paid time off  

  • 7 paid holidays 

  • Partial cellphone reimbursement  

  • Fully stocked kitchen 

  • Access to company cars  

If this sounds like it could be a good fit for you, Fill out the form below and see if you're a good fit for Radcomp. We look forward to hearing from you!

Job Type: Full-time
 

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